Terms and Conditions
Last updated: April 12, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Nephara workspace platform and services (collectively, the "Service"), provided by Nephara ("we," "us," or "our"). These Terms constitute a legally binding agreement between Nephara and the business entity you represent ("Customer" or "you").
0. Company Information
Nephara is a product of Nephara Tech Private Limited, a company registered in Nepal under Company Registration Number 01760.
1. Agreement to Terms
By creating an account and using the Service, you confirm that you have read, understood, and agree to be bound by these Terms on behalf of the entity you represent. If you do not have the authority to agree to these terms, or if you do not agree with them, you may not use the Service.
2. The Service
Nephara provides an all-in-one workspace and HR management tool. We grant you a non-exclusive, non-transferable, limited right to access and use the Service for your internal business purposes, in accordance with your subscription plan and these Terms. We reserve the right to modify or discontinue the Service at any time.
3. Service Availability
Nephara will make reasonable efforts to ensure the Service is available and operational. However, we do not guarantee any specific uptime percentage or uninterrupted access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, technical failures, third-party infrastructure issues, or circumstances beyond our reasonable control. Nephara shall not be liable for any loss of revenue, loss of clients, loss of data, or any other direct or indirect damages resulting from Service downtime or unavailability, regardless of the cause or duration. Where possible, we will communicate planned maintenance via email or in-app notification in advance.
4. Service Discontinuation
In the event that Nephara decides to permanently discontinue the Service, we will make reasonable efforts to provide at least 30 days' advance notice to Customers via email or in-app notification. During this period, Customers will be able to export their data using the tools available within the Service. In circumstances beyond our reasonable control, including but not limited to insolvency or bankruptcy proceedings, we will attempt to provide notice but cannot guarantee the full notice period. Nephara shall not be liable for any damages arising from a discontinuation where reasonable notice efforts were made.
5. Customer Responsibilities
- Authorized Users: You are responsible for managing access for your employees and contractors ("Authorized Users"). You are responsible for all actions taken by Authorized Users under your account.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Acceptable Use: You agree not to misuse the Service or help anyone else to do so. This includes, but is not limited to, violating laws, infringing on intellectual property rights, or distributing malware.
6. Acceptable Use
Customers and their Authorized Users agree to use the Service only for lawful business purposes and in accordance with these Terms. The following are strictly prohibited:
- Using the Service to store, transmit, or process any data in violation of applicable laws or regulations
- Using the Service to facilitate fraud, money laundering, or any other financial crime
- Storing or transmitting content that is illegal, harmful, defamatory, or infringes on the intellectual property rights of others
- Attempting to gain unauthorized access to any part of the Service or other users' accounts
- Using the Service to distribute malware, spam, or any malicious code
- Misrepresenting your identity or your organization when using the Service
Nephara reserves the right to suspend or terminate any account found to be in violation of this policy without prior notice and without liability. Customers remain solely responsible for ensuring their use of the Service and the content they store complies with all applicable laws.
7. Fees and Payment
You agree to pay all fees specified in your selected subscription plan. All fees are non-refundable except as required by law. Subscriptions will automatically renew for successive periods unless you cancel your subscription prior to the renewal date. Prices are subject to change upon notice. All fees are exclusive of taxes, which you are responsible for paying.
8. Intellectual Property
a) Our Intellectual Property
The Service, including its software, trademarks, and all related content, features, and functionality, is the exclusive property of Nephara and its licensors.
b) Your Customer Data
You retain all ownership rights to the data you and your Authorized Users submit to the Service ("Customer Data"). You grant us a worldwide, limited-term license to access, use, process, and display Customer Data as necessary to provide, maintain, and improve the Service for you.
9. Data Retention
We retain Customer Data for as long as your account remains active and for a period of 30 days following termination or cancellation, during which you may export your data. We may also retain certain data in system logs and backups for up to 12 months for legal, security, and operational purposes. Customers may request deletion of their data at any time by contacting us through our official support channels. We will action verified requests within 90 days, except where retention is required by applicable law.
10. Termination
You may terminate your subscription at any time. We may suspend or terminate your access to the Service if you are in breach of these Terms, fail to pay fees, or if your use of the Service poses a security risk to us or other users. Upon termination, your right to use the Service will cease, and we will delete your Customer Data in accordance with our data retention policies.
11. Cancellation and Refunds
You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the Service until the end of your current paid billing period, at which point your subscription will not renew.
Subscriptions: All subscription fees are non-refundable. We do not provide refunds, credits, or pro-rated billing for any unused portion of a subscription period. However, for accidental renewals of annual plans, you may request a refund within 72 hours of the charge, provided that no significant activity has occurred on the account since the renewal date.
Lifetime Deals (LTD): Lifetime Deal purchases are considered final and non-refundable. As we provide a 14-day free trial to allow for full evaluation of the Service before purchase, we do not offer a satisfaction guarantee or refund window for LTD licenses once the transaction is complete.
Except as required by applicable law, all fees paid are non-refundable. For support or assistance with your billing, please contact [email protected].
12. Business Transfers
In the event that Nephara or its parent company is acquired, merged, or undergoes a change of ownership, Customer Data may be transferred to the acquiring entity as part of that transaction. We will notify affected Customers via email or in-app notification prior to any such transfer where reasonably possible. The acquiring entity will be required to honor the commitments made in these Terms and our Privacy Policy.
In the event of insolvency or bankruptcy proceedings, we will make reasonable efforts to notify Customers as early as possible and provide a reasonable opportunity to export Customer Data, subject to any restrictions imposed by applicable legal proceedings.
13. Indemnification
You agree to defend, indemnify, and hold harmless Nephara and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:
- Your access to or use of the Service
- Your Customer Data or the data of your Authorized Users
- Your violation of these Terms
- Your violation of any applicable law or the rights of any third party
- Any misuse of the Service by your Authorized Users
Nephara reserves the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Nephara in the defense of any such claims.
14. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the matter informally. The affected party must provide written notice to the other party describing the nature of the dispute and the resolution sought. The parties shall have 30 days from the date of such notice to resolve the dispute informally before pursuing any other remedy.
If the dispute cannot be resolved informally within 30 days, both parties agree to attempt resolution through mediation before initiating any legal proceedings. If mediation fails, any unresolved dispute shall be settled in accordance with the governing law specified in these Terms.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
15. Governing Law & Dispute Resolution
These Terms and any action related thereto will be governed by the laws of Nepal, without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, or other intellectual property rights will be the courts located in Kathmandu, Nepal, and each of the parties hereto waives any objection to jurisdiction and venue in such courts.
16. Limitation of Liability
To the maximum extent permitted by law, in no event shall Nephara be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. In no event shall Nephara's aggregate liability for all claims relating to the service exceed the total amount of fees paid by you to Nephara during the twelve (12) months prior to the claim.
17. Disclaimer of Warranties
The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
18. Limitation on Data Loss Liability
While Nephara implements industry-standard backup and recovery procedures, we do not guarantee against data loss resulting from hardware failure, software errors, or circumstances beyond our reasonable control. In the event of data loss, our liability shall not exceed the amount paid by the Customer in the three months preceding the incident.
20. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
21. Contact Information
If you have any questions about these Terms, please contact us at: [email protected].